Delivery Time Frame

At Kadence.in, we are dedicated to providing exceptional service to our valued customers. We are excited to introduce our enhanced delivery system - 7 Days Delivery PAN India, ensuring you experience seamless shopping from the comfort of your home, with orders arriving at your doorstep within 7 days, regardless of your location across India.

Please note that while we strive for timely deliveries, in some cases, unforeseen circumstances beyond our control may cause slight delays. Rest assured, we work closely with reliable logistics partners to minimize any potential disruptions and keep you informed every step of the way. Your satisfaction remains our top priority, and we are committed to resolving any delivery issues promptly.

7 Days Easy Replacement

All the products listed in the website are eligible for easy replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Shipping Fee

Once the order has been placed, and then if you refuse the shipment, you will be liable to pay the original shipping and the cost of returning the package. It will be directly deductible from the credit issued. Shipping fees are non-refundable as shipping of the product is taken from a different logistic company, once the product is dispatched from our warehouse the package will be completely in the hands of the logistics service providers. We extend our carrier-negotiated, discounted rates in order to give you the best and best shipping.

Change of delivery address

While placing your order, please make sure to double check your shipping address and billing information before submitting your order, once your order has been placed and dispatched from our ware house we are unable to make any changes as during the transition of the product unless it reaches the delivery location.

What if my package was lost or stolen?

What if my package was lost or stolen?

What if my package was marked delivered but not received?

If you didn’t receive your package, please follow the steps below:

Verify if the shipping address provided is accurate. If the address provided is incorrect, your package will most likely be returned to our facility and processed as a return to sender.
Check around the delivery location for your package as in whether your neighbor or roommate has accepted it on your behalf.
Check in with your local post office, as packages are often held there for pick up.

If the carrier confirms that the delivery has been made then Kadence does not issue refunds, credits for packages that have been lost or stolen.
For any kind of further doubts or inconvenience, you may contact us.

Easy Return Policy

NOTE: We do not issue refunds. We only provide replacements for manufacturing defects. Inform us about manufacturing defects within 48 hours of delivery. If you do not want replacement, we offer you a credit note which allows you to make a purchase from our website of the exact same amount that lasts up to 6 months from the date of issue. We encourage you to take your time in selecting your purchases, and of course feel free to reach out to us with any questions regarding sizing or styling! If your order was placed without registering or signing in to your kadence.in account; you will have to register, or sign into your Kadence.in account. We accept returns postmarked within 7 days from the delivery date. Before you make your purchase, make sure to check out this list of non-refundable items:

Unpacking Video for Replacement:
A Clear, Unedited Unpacking Video is Required for any Product Replacement Request. Without this Video, Replacements cannot be Processed.

Returns postmarked after 7 days of the delivery date:

Any damaged product
Bridge popping out
Tuner keys

Cancellation Policy

Please note that once an order is placed, it cannot be canceled. However, replacements are available if needed. Thank you for your understanding

Guitar Warranty

Warranty is a guarantee provided by the Kadence that covers any defects or faults in the guitar/any other musical instruments which covers for a specific period of time.

Guitar maintaninace

Maintenance of a guitar refers to the regular care and upkeep that is required to keep the guitar in good working condition. This includes actions such as cleaning the guitar, changing the strings, adjusting the action, and checking the tuning.