Shipping Fee

Shipping fees are non-refundable. If you refuse any shipments from Kadence.in , you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

Change of delivery address

Unfortunately once your order has been placed, we are unable to make any changes. Please make sure to double check your shipping and billing information is correct before submitting your order.

What if my package was lost or stolen?

Kadence.in is not liable for lost, stolen, tampered with, or carrier delayed packages. What if my package was marked delivered but not received? If you didn’t receive your package, please follow the steps below: Verify the shipping address provided is correct. If the initial address provided was incorrect, your package will most likely be returned to our facility and processed as a Return To Sender.
Look around the delivery location for your package, as the order may have been left in an unusual location.
See if someone else accepted the delivery, such as a roommate or neighbor.
Check in with your local post office, as packages are often held there for pick up.
Kadence.in does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

Return Policy

NOTE: We do not issue refunds back to your method of payment. We encourage you to take your time in selecting your purchases, and of course feel free to reach out to us with any questions regarding sizing or styling! If your order was placed without registering or signing in to your Kadence.in account; you will have to register, or sign into your Kadence.in account to view and apply your store credit. We accept returns postmarked within 2 days from the delivery date.
Before you make your returns, make sure to check out this following list of refundable items:
1. Bridge popping out of the guitar body
2. Malfunctional Tuner Pegs
3. Defective Equalizer