Data Protection & Privacy Policy
Effective Date: August 7th 2025

At Kadence.in, we are committed to protecting your personal information and your right to privacy. This Data Protection & Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

1. Information We Collect
We may collect and process the following data:

Personal Data: Name, email address, phone number, billing and shipping address.

Account Information: Login credentials, order history, preferences.

Payment Details: Handled via secure third-party payment processors (we do not store card details).

Technical Data: IP address, browser type, device info, cookies, and usage data.

2. How We Use Your Information
We use your data for:

Processing and fulfilling orders.

Providing customer service and support.

Sending order and shipping updates via AI Sensy (WhatsApp or SMS).

Sending newsletters or promotional content (only with your consent).

Website analytics and improvements.

Ensuring security and preventing fraud.

3. Use of Amazon Automated Shipping API
To ensure fast and accurate delivery, Kadence.in integrates with the Amazon Shipping API.
This allows us to:

Generate shipping labels automatically.

Schedule pickups and manage deliveries through Amazon Shipping.

Retrieve real-time tracking information.

What This Means for You:

Your name, contact number, and shipping address may be securely shared with Amazon Shipping for order fulfillment.

All data transfers are encrypted and compliant with Amazon’s data protection policies.

We do not share any additional personal or financial data with Amazon beyond what’s required for shipment processing.

4. Use of AI Sensy for Communication
We use AI Sensy, a third-party messaging automation platform, to send:

Order confirmations

Shipping updates

Delivery status notifications

Your mobile number and name may be securely processed by AI Sensy for these communications. This helps us keep you informed throughout the order lifecycle via WhatsApp and/or SMS.

We do not use AI Sensy for unsolicited marketing unless you have opted in.

5. Sharing of Information
We do not sell or rent your personal data. We may share data with:

Trusted service providers (e.g., Amazon Shipping, AI Sensy, payment gateways).

Legal or regulatory authorities when required.

Affiliates, only if necessary for business operations.

6. Cookies & Tracking Technologies
We use cookies and similar technologies to:

Recognize your browser.

Remember your preferences.

Improve site experience and analyze traffic.

You may disable cookies in your browser settings, but some features of the site may not function properly.

7. Data Security
We implement appropriate security measures to protect your data, including:

SSL encryption

Secure servers and firewalls

Regular malware scanning

However, no digital transmission or storage is 100% secure. We cannot guarantee absolute security.

8. Your Rights
Depending on your location, you may have the right to:

Access, update, or delete your personal data.

Withdraw consent at any time.

Object to data processing.

To exercise these rights, contact us at support@kadence.in.

9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

10. Children’s Privacy
We do not knowingly collect or solicit data from individuals under the age of 13. If you believe a child has provided us with personal data, contact us immediately.

11. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available at kadence.in/privacy.

12. Contact Us
For questions or concerns about this policy or your data, please contact:
📧 support@kadence.in