Return & Refund Policy

Easy Return Policy

At Kadence, we aim to make your shopping experience smooth and reassuring. In case of a manufacturing defect, we offer product replacements to ensure your satisfaction.

Manufacturing defects must be reported within 24 – 48 hours of delivery. Replacement requests must be initiated and the product returned within 7 days from the date of delivery. In absence of any defect being received within 24-48 hour period, it shall be presumed that the product was received in proper condition and free from any defects.

If a customer chooses not to receive a replacement, a credit note of the same order value may be issued. The credit note will be valid for 6 months from the date of issue and can be redeemed exclusively on kadence.in.

To help us process replacement requests efficiently, customers are encouraged to record a clear, unedited unpacking video at the time of opening the package. The video assists in faster verification of claims.

For orders placed without creating or signing into a Kadence.in account, customers will be required to register or sign in to initiate and track return or replacement requests.

Non-Eligible Return & Replacement Scenarios
Replacement or return requests may not be accepted in the following cases:
* Requests initiated or postmarked after 7 days from the date of delivery
* Physical damage caused after delivery
* Improper handling or maintenance
* Tuner key issues caused due to handling or usage
* Bridge popping out
* Normal wear and tear

Cancellation Policy
Orders may not be cancelled once dispatched. Cancelation requests prior to dispatch may be considered at Kadence’s discretion.

Guitar Warranty
Kadence provides a limited manufacturer warranty on guitars and other musical instruments for a period specified on the product page, coving manufacturing defects only. The warranty excludes normal wear and tear, misuse, improper maintenance, unauthorized repairs, or physical damage.

Guitar maintenance
Maintenance of a guitar refers to the regular care and upkeep that is required to keep the guitar in good working condition. This includes regularly cleaning the guitar, string replacement, tuning adjustments, and general care. Issues arising due to improper maintenance or neglect are not covered under warranty or replacement policies.