All products purchased on Kadence.in are eligible for easy replacement within 7 days of delivery only in case of:

• Damaged product received
  
• Defective product received
  
• Wrong or different item delivered
  

Kadence.in does not offer refunds. Replacements are provided for eligible cases as mentioned above.

For manufacturing defects, customers must inform us within 48 hours of delivery.

If a customer does not want a replacement, Kadence may offer a credit note equal to the order value, valid for up to 6 months from the date of issue.

A clear, unedited unpacking video is required for any replacement request.
Without this video, replacement requests cannot be processed.

For a successful pickup and replacement, the product must be returned in original condition, including:

• Brand outer box
  
• User manual
  
• Warranty cards
  
• Original accessories in manufacturer packaging
  

Kadence may contact the customer to confirm the issue before approving a replacement.

Replacement/return requests made after 7 days from delivery are not accepted.

If the carrier confirms the order is delivered, Kadence does not issue refunds or credits for packages reported lost or stolen after delivery confirmation.

Once an order is placed, it cannot be cancelled.

Email our support team with:

• Order ID
• Issue details
• Photos of the product and packaging
• The required unpacking video

Support Email: support@kadence.in